If you have completed an application and made payment for the required service you will be given details of the case handler whom you can contact in relation to your complaint. However, we don’t’ envisage the need for this, as the process once in our hands, means you only have to wait for the outcome and resolution.
For other Legal Services, again you will have contact details for the case handler and you will be in correspondence with them throughout the process. Please note that this is a completely different service to our Fixed Fee Go Complain service so timescales and costs vary on a case by case basis.
If you have feedback on the site, a question about complaints or your rights and you can’t find the answers on the website, please use our Contact us form to get in touch, or alternatively, post a question on Facebook, Twitter and we will respond within 24 hours.