If you are still receiving bills for the previous occupier of the property for their energy use and the Energy Supplier has not stopped the bills being sent to you, after you have contacted them to let them know of the error, then we can help. Make sure you have the full name of the previous occupier along with any other details of correspondence and start your complaint now.
Energy Suppliers must refund any credits due to you within a reasonable timeframe. If you have credits owing and they have not refunded them to you, then simply confirm to us when you first requested the refund and we can help recover your credits promptly just Go Complain now.
Where there is an unplanned power cut caused by your energy supplier for more than 12 hours, then you are entitled to £75 compensation, plus another£35 for each following 12 hours (for fewer than 5,000 homes affected) and £35 for each following 12 hours (up to a maximum of £300 when over 5,000 homes are affected).
Please remember that complaints for Electrical Power Cuts must be made within 3 months of the power cut.
If you have experienced this and not yet had a refund, then start your complaint with Go Complain now.
Multiple Unplanned Electricity Power Cuts caused by the Energy Supplier for More than 3 hours on 4 occasions within a Year
If you have had the unfortunate experience of having had unplanned power cuts caused by your energy supplier for more than 3 hours, on 4 occasions, in one year then you are automatically entitled to £75. We can help, if you have not received your compensation.
Please remember, on your application you must confirm to us the duration of each power cut and the date for each and please note that the calendar year for Energy Suppliers runs from each 31 March to 1 April and that complaints for Electrical Power Cuts must be made within 3 months of the 4th power cut.
So, simply Go Complain now.
We all know how changeable the British weather can be, but where there is a power cut caused by bad weather, then you may not be aware that you are entitled to compensation of £70 for the first 24 hours, and then £70 for each following 12 hours up to a maximum of £700.
As a result of the timings, if you have not received compensation yet for the power cut then on your Go Complain application, please be as accurate as possible about the duration of the Power Cut, as the number of hours will directly affect the amount of compensation you are due. Please also note that complaints for Electrical Power Cuts must be made within 3 months of the power cut.
If you want our help to get your compensation then Go Complain now.
If you have been overcharged for your Energy supply and as such have overpaid, you are entitled to a refund and in some cases compensation for the overpayments you have made.
Simply supply us with the details of the overpayments made, the reasons why and any evidence such as statements when you Go Complain now.